Quality Control: Making or Breaking Client Trust

March 13, 2025

One misstep, one overlooked detail, and a client’s confidence can be shaken—or shattered.But when quality control is dialed in, it strengthens client relationships, turns projects into partnerships, and ensures repeat business.

Join Ed Rhine (founder at Spillt) and Hung Le (founder at BIEN) in this roundtable discussion as we dig into:

🔹 Where studios commonly slip up in quality control—and how to fix it

🔹 Proven processes that safeguard creative excellence without killing efficiency

🔹 How mastering QC can convert one-off projects into long-term client relationships

Trust takes years to build, seconds to break, and forever to repair. So, how does your studio measure up? And how can you improve? Let's find out.